Residential intelligent cabinet courier charges timeout timeout charges against 57% of users

"Please with '8SN ×××' ×× garden A33 to take the shipment, and free storage for 24 hours." Recently, the online shopping people will receive similar SMS. Smart alert cabinet last year stationed in Zhongshan, to receive SMS alerts extracted express parcels, is no stranger to the public. But recently, some people reflect their own courier parcel stored in the smart cabinet over 24 hours, to pay a dollar to extract, he felt that this approach is somewhat unreasonable, because when storing parcels, courier and not his consent use express his cabinet not voluntary.

Yesterday, the micro-channel public number launched "smart courier cabinet overtime charges," the survey showed that 57 percent of users surveyed are opposed to cabinet courier charges, 73% of users are more concerned that any use of the future cabinet would need to pay the courier.

With cabinet courier parcel courier do not send home the

Mr. Wu, a district in the Eastern living, long-term home for the elderly at home, you can help collect courier. No previous encounter situations at home, let the courier parcel temporary post on the cell door. But since smart courier cabinet stationed cell wher he lives, the courier directly express parcels located in the cabinet. "In the beginning a little better, the courier would call me advice and I appreciate their hard work, wrapped in small pieces if we put the cabinet and seeking no problem, large or send him home." Mr. Wu said, "but later called to ask my opinion it is not just informed me to express cabinet pickup. I request to send home, they have a lot of Dodge. now more excessive, even the phone, just send me to express cabinet members take messages. "

Mr. Wu said that now rarely use the SMS function, so often do not instantly see the pickup information, the situation for several days after the package store extracted and therefore appear. "In the past, whether stored in a cabinet courier how many days are free, but a few days ago, when I pick up the parcel, the parcel was found to store more than 24 hours to pay one yuan." Mr. Wu said that this time he was watching to SMS, there are "free for 24 Hours" word.

For many workers, the smart courier cabinet is convenient, even the public will have been shipping address, delivery into the cell address counter. Wong is one of them. "This is very convenient, but also to prevent my address and other private information leak out. Anyway, no one at home during the day, or to put the parcel courier cabinet." She favored express cabinet charged overtime fees, believing it can remind the recipient as soon as possible Pickup. "I tried several times near the house courier cabinets full, residential security and refused collection, courier parcels can only be placed in a cell of another cabinet courier, causing me to go far away to hold the parcel."

Survey: 57% of users against the overtime charges

Ms. Huang, 38% of users with the same charge in favor of overtime courier fee cabinet. Reason in favor, 55% of users agree "prolonged occupation of public resources, appropriate charges are reasonable," with this view. Also 31% of users believe that this extract can remind the recipient as soon as possible.

But the survey, 57% of users are the same as Mr. Wu, opposition charges. "Courier parcel courier put the cabinet without my consent, and I want to extract money I have to?" User charges against, and hold this view the proportion reached 60%. Another 25% of users believe that the charge 1 yuan, it is better to send a few text messages to inform, which serve as a reminder of better effect. Netizen "meticulous" in the micro channel commented: "The establishment of these express cabinet, nominally convenient for consumers, in essence, is to facilitate the delivery parcel courier does not come after a phone call, send a text message notification only sometimes did not pay attention, blink of an eye. 24 hours, I think this is very irresponsible courier. of course, you should be charged no problem, but you have to call them when it serves the recipient, so that the recipient knows anything about it. "

1/3 package did not take away

Pay enhance the frequency of use of the cabinet

Reporters learned that, at present, custodial overtime charges, mainly for the "Courier easy" smart courier cabinet. Post reporter on a particular cell in the courier express cabinet is easy to see the notice: " 'Easy Express' Express box is present district public resources, such as the shipment failed to take away, inside the backlog express shipment will be more and more, resulting in New express delivery is not normal, so please timely pickup for extended yet extracted shipment, storage fees will be charged $ 1 for every 24 hours according to the super (less than 24 hours in 24 hours). since the content of this notice July 1, 2016 began. "responsible for" courier easy ", general manager of Zhuhai-Macao business Zhongshan City-speed VTech Electronics Technology Co., Ltd. Wu Jian Yong said they were from the beginning of May this year, gradually began to charge the costs. He noted that the company had conducted a survey, one-third of the package are not removed in time, greatly reduce the number of courier cabinet. "Occupier cabinet dozen twenty days a lot of people." He said, "We have 12,000 cabinets in Zhongshan, daily use has reached almost 10,000, very nervous." According to him, after the introduction of fee , the frequency of use is indeed the cabinet has been raised.

Express courier abuse cabinet

Recipients can complain Express

For courier without the consent of the recipient directly into the parcel delivery cabinet issue, Wu Jian Yong said that as the courier company they are not couriers belong, can not supervise them; but each cabinet when using courier, courier Yi will remind each other: "recommended prior consent of the recipient agreed to deliver." "We also understand couriers, their income is directly linked with the amount of items to send, but if encountered not agree to put the cupboard, the recipient only complaint to the courier company." Wu Jian Yong said, in addition to two case, the recipient can easily express with employees to communicate directly, allowing them to negotiate with the courier company, compensation for the loss of the recipient. One package for fruit and other fresh food, two parcels worth more than 3,000 yuan. For both parcels, courier easily require couriers can not deliver to express cabinet. "So if the loss, the recipient can call contact the courier cabinet us, by us with the courier company to negotiate."

In addition, if special circumstances can not be timely pickup, Wu Jian Yong said, the recipient can also contact courier Yi staff, the staff will exercise discretion refund. "For example, could a business trip, ten days not at home, you can call us and we will refund the storage fee."

Users need to worry about paying for future use

Express Cabinet Company: National Temporarily precedent

Survey, worry about the future. "Those who use express cabinet would need to pay" users, as high as 74%. However, he said Wu Jian Yong, courier easy to move, lies not in money, but would like to remind the recipient as soon as possible pickup, not long-term occupation of the cabinet. Courier is easy to use that is not in the country also charge provisions. He said Yi Write to express courier charges in Zhongshan, but in other parts of the country, will be depending on the size of the cabinet, each charged 0.2-0.3 yuan.

Easy now express only supports three methods of payment: Alipay, micro-letters and coins, against 5% of users believe that this is very convenient. Wu said the family tried to let the elderly to help pick up pieces, but the elderly did not mobile payment, nor carry coins, only ran upstairs to get coins, pitted downstairs pickup. Wu Jian Yong said, they are also perfect payment, for example, in Ocean City and other large real estate, is set in the coin exchange at guard for easy serving coin pickup.